Last updated: August 10, 2025

Ovelatee—founded in 2024—keeps shipping simple from checkout to delivery. Because our furniture is handcrafted from solid wood, we prepare each order with extra protective packaging and route it through reliable networks to balance safety, cost, and reasonable timelines.

Shipping Area
We currently ship handcrafted furniture to the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal. We’re unable to deliver to P.O. Boxes, APO/FPO/DPO addresses, or certain remote territories such as Puerto Rico, Guam, the U.S. Virgin Islands, and select outlying island regions in Europe and Australia. To ensure proper handling of solid-wood pieces, deliveries must go to a residential or business street address.

Carriers (U.S. & International)
To match each order’s size, weight, and destination, we may ship with UPS (Ground, 3 Day Select, Worldwide), FedEx (Ground, Home Delivery, International), USPS (for select small U.S. parcels and accessories), or DHL Express (international parcels). Carrier selection is determined by service availability and parcel dimensions to deliver your order efficiently and safely.

Shipping Costs (USD)

Flat-rate by region. Free shipping above a clear threshold. All costs are shown at checkout—no hidden delivery fees.

  • United States — Flat fee $30 · Free shipping at $800+
  • Europe & United Kingdom — Flat fee $50 · Free shipping at $900+
  • Canada & Australia — Flat fee $55 · Free shipping at $1,000+

Taxes and Customs Duties
For international orders, the amount shown at checkout is your final price (product price plus any flat shipping fee). Ovelatee covers import duties, VAT, and customs clearance fees, so you won’t be asked to pay additional charges on delivery.

Processing and Delivery Times
Orders move quickly once placed. Processing takes 1–2 business days (Monday–Friday, excluding U.S. public holidays) for final inspection and secure packing. Orders placed before 2:00 PM EST enter processing the same business day; orders placed after 2:00 PM EST begin processing the next business day. After dispatch, typical transit times are 5–6 business days within the United States, 6–8 business days to Europe & the U.K. (FR/DE/ES/IT/BE/PT), and 7–10 business days to Canada & Australia. International shipments may require additional time for customs clearance, which can extend estimates beyond the ranges listed above.

Furniture Shipping & Assembly
Solid-wood furniture can be heavy or oversized, so many pieces ship partially disassembled to reduce risk during transport and simplify handling at home. Your package includes a step-by-step illustrated guide, and most shipments include the basic tools needed. Typical assembly time is 20–30 minutes for most customers. If you prefer assistance, we can recommend third-party assembly providers in major cities across the U.S., Europe, Canada, and Australia; service fees are separate from standard shipping.

Tracking Your Order
When your order departs our workshop & showroom at 2407 Curtis Ave, Redondo Beach, CA 90278, you’ll receive a shipping confirmation email containing your tracking number and a direct link to the carrier’s tracking page. Please note that tracking updates can take 24–72 hours to appear, particularly on international routes awaiting customs scans.

Damaged or Lost Goods
If an item arrives damaged, contact us within 72 hours of delivery with your order number and clear photos or a short video of both the product and the packaging. We’ll review promptly and arrange a replacement or refund as appropriate. If you suspect a loss in transit—for example, the parcel hasn’t arrived within 14 business days or tracking shows no movement for 7+ days—please reach out. We’ll coordinate with the carrier and, if the shipment is confirmed lost, send a replacement at no additional cost or issue a full refund.

Canceling an Order
You may cancel your order before it is processed or shipped; for best results, notify us within 24 hours of purchase. Once an order is processed and handed to the carrier, cancellation is unavailable. After delivery, you may proceed under our Return & Refund Policy. For international shipments, cancellation is not available once an order has cleared customs.

Questions or Support
We’re here to help with shipping, cancellations, returns, or order-specific questions. Contact Ovelatee at

  • Address:1624 Morning Sun Ln, Naples, FL 34119

  • Email: [email protected] 

  • Phone: Phone: +1 (239) 823-7065

  • Form: Contact Us

  • Support Hours: Mon–Sun: 8:00 AM-5:00 PM EST

Our customer support team is always ready to help you!